Structure pages around procedures
List tasks such as checking opening times, preparing documents, reporting a problem or finding a location. Identify the responsible authority, steps, required documents and contact for each task. Do not present a fictional form when an application belongs on another portal.
Maintain local details
Addresses, phone numbers and opening times need sources and an owner responsible for checking them. Identify exceptional closures. Text directions and accessibility information can complement a map without depending on it. Event pages should distinguish past editions from future appointments.
Build understandable navigation
Use link labels describing the procedure rather than “click here”. Link from relevant categories. Translations should cover essential information, not merely the menu. Check PDF readability and structure and provide an HTML alternative for important procedures.
- Task
- Owner
- Information
- Maintenance
Worked example
A certificate-request page can explain required documents, submission, a service-sourced timescale and a contact route. A news item announcing a counter’s opening is not a substitute for that permanent procedure.
Check before moving on
These checkboxes are not saved.
Sources & method
Sources reviewed on 1 October 2026. Worked calculations use explicitly hypothetical inputs.
Topic provenance: Quel referencement pour les collectivites locales ? (2009-09). Search Engine Feng Shui. Byline retained in the publication feed: fhouste.
This guide is newly written in 2026. It does not reproduce the earlier text and is not attributed to its historical author.